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PHONE HOTLINE: +61 344 277 147E-MAIL: connect@infostatus.com.au
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Services
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Data Analytics

Switch Telecom
PROJECT
Data Warehousing and Analytics
SOLUTION
AWS Aurora PostgreSQL RDS based Data Warehouse, Quicksight analytics orchestrated by AWS Glue
CLIENT
Switch Telecom - Telecommunication Services

PROJECT SUMMARY

Switch Telecom is a leading telecommunications provider in Australia, known for its commitment to delivering exceptional service and innovative solutions to its customers. With a diverse range of products and services, including voice, data, and internet solutions, Switch Telecom has established itself as a trusted partner for business customers. The company prides itself on its customer-centric approach, ensuring that its offerings are tailored to meet the unique needs of each customer segment.

In an increasingly competitive market, Switch Telecom understands the importance of leveraging advanced technologies to maintain its competitive edge and deliver superior customer experiences. The company has always been at the forefront of adopting new technologies to enhance its service offerings and operational efficiency. To further its commitment to service excellence and customer engagement, Switch Telecom embarked on a comprehensive data warehouse and analytics project. This project aimed to harness the power of data to drive insights, optimise operations, and ultimately improve customer satisfaction.

Infostatus deployed a comprehensive Data Warehousing and Analytics solution using a suite of AWS technologies:

AWS Aurora PostgreSQL: Established a high-performance and scalable database management system, integrating data from various sources into a unified repository.

AWS Glue: To automate ETL processes, AWS Glue was imnplemented. This facilitated the extraction, transformation, and loading of data from multiple sources, ensuring data consistency and accuracy.

AWS QuickSight: For business intelligence and data visualization, AWS QuickSight was deployed, enabling the creation of interactive dashboards and reports. This provided real-time insights into customer behaviour, operational performance, and profit and loss metrics.

CHALLENGES

  • Manually intensive reporting compilation and disbursement
  • Management of disparate data sources via multiple bespoke channels
  • Data quality issues in source files
  • Multiple sources of truth for vendor data
  • Duplication of raw data for different stakeholders
  • Manual reconciliation processes
  • Business logic undefined or unreferenceable
  • Complicated governance and compliance

RESULTS

The Data Warehouse and Analytics project for Switch Telecom, executed in partnership with Infostatus, significantly enhanced their ability to engage with customers and deliver exceptional service. Switch also achieved a finer granularity of detail across their range of products and are set to make strategic choices in terms of profitability and commercial outcomes. This project not only improved operational efficiency but also provided a robust foundation for future growth and innovation in customer service excellence. Through Infostatus's expert design, project management, and implementation, Switch Telecom is now well-equipped to harness the power of data for sustained competitive advantage.
  • Scalable Database Management
  • High Availability and Durability
  • Centralised Metadata Management
  • Automation and performance
  • Business Intelligence and Visualisation
"The Infostatus team were engaged to deliver a key data warehousing and analytics project for Switch Telecom, and from the outset demonstrated an outstanding ability to take our requirements and create a new information asset for our business - thank you Infostatus!"
Steven Boothby
Steven BoothbyCo-Founder / Operations Director

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